Field Service & AMC · India

Operato Field Service

Run breakdown calls and annual maintenance on one system — service requests, technician dispatch, job cards, equipment histories and spare parts, with GST invoices raised from the same place your books sit.

Service requests & job cardsTechnician dispatchAMC contractsEquipment history
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Pulse control tower on a healthy day: KPI strip (10 open, 3 unassigned, 0 under an hour to SLA, 0 breached, 3 free, 2 travelling, 3 on site), demand queue of three waiting requests with SLA time left, Delhi NCR map with live technician and site pins, and technician availability cards with jobs, free time and battery
Pulse — waiting work, technicians and sites on one map. Demo data

Customer story

Real businesses run on Operato Field Service

Sri Bheema Aircons. An air-conditioning service business running field service on Operatocorp — their customers raise and track service requests and manage their equipment.

Modules

What it runs

Four parts of the service lifecycle, one record underneath.

Service delivery

  • Service requests to job cards — stages, checklists and inspection templates so nothing is skipped on site
  • Pulse and the dispatch board — skill first, then travel time, free time, load and SLA, with the reasons shown

Contracts & maintenance

  • AMC contracts with scheduled visits; preventive-maintenance schedules generate their own jobs
  • SLA rules that flag a job before it breaches, and follow-ups
AMC contract AMC-2026-014 (comprehensive, quarterly) Visits tab: 4 scheduled preventive visits — one completed, one overdue with the service desk, two upcoming — with mark-done and skip actions
Demo data

Equipment & parts

  • Equipment history — installs, movements, past faults and parts fitted
  • Spare parts catalogue with stock, part warranty, and warranty claims and policies
  • Workshop jobs for units brought in for repair
Machine record for a Carrier PKG-11TR packaged unit: serial, install date, 12-month stats (2 visits, ₹5,546 billed to date), complaint history with SR-2048 billed and an earlier closed complaint, warranty ended, and site location
Demo data

Team & money

  • Technician skills, service zones and an on-call calendar
  • Rate cards and quotations that convert into jobs
  • GST invoicing and expenses on the double-entry ledger

Built for every role

Built for everyone who touches a service job

Owner

Jobs, SLA risk, collections and AMC visits due on one dashboard.

Dispatcher

Pulse ranks who should go, with the reasons, and assigns in one click.

Technician

On the Android app, jobs already loaded remain usable without signal. Status changes, existing checklist answers, parts, photos, payments and customer sign-off wait on the phone and sync when the connection returns.

Accounts

GST invoices raised from completed jobs, with parts and labour already on them, posted into the double-entry ledger.

See a job move

From the customer call to the GST invoice

Four steps on one service record — real Operato Field Service screens with seeded demo data.

Step 01

Receive the request

Record the call against the customer, site and equipment once.

ResultThe office begins with one service record rather than a WhatsApp trail.

Service request SR-2048 for Karol Bagh Retail: billed, Carrier PKG-11TR packaged unit, technician Suresh Yadav, drain-pump breakdown, SLA responded, a Collect ₹5,546 button for the linked job, its quotation, the machine’s previous visit and the activity timeline
Service request with customer, site and equipment Demo data

Step 02

Dispatch the technician

Use Pulse to review eligibility, workload and relevant service context before assigning.

ResultThe dispatcher can make and communicate one accountable assignment.

Pulse with a waiting emergency request at Nehru Place selected (2h 57m left to SLA): map with technician positions and a straight-line route, and ranked best-fit technicians — top pick Suresh Yadav, score 100, 8 min away, free now, VRF skill, makes the SLA — each with an Assign button
Pulse dispatch view Demo data

Step 03

Complete the job card

The technician records checks, parts, photos and customer signature in the mobile workflow.

ResultEvidence of work stays with the job instead of across phones and paper.

Phone view of the SR-2048 job card, Photos tab: before and after photos of the packaged unit’s drain tray (seized pump with overflowing condensate, then the new pump fitted and the tray dry), with an Upload Photo button and Collect Payment at the bottom
Technician job view on a phone Demo data

Step 04

Raise the invoice

Convert the completed job into a GST invoice and the supported accounts record.

ResultThe office bills without retyping the job details.

Posted GST tax invoice SAL-20261004-0001 raised from the SR-2048 job: company GSTIN, bill-to customer, drain pump part (HSN 8415), packaged-unit labour and visit charge (SAC 9987), 18% GST split into CGST and SGST, grand total ₹5,546
GST invoice raised from the job Demo data

Field Service & AMC software, made for India

Operato Field Service — field service & AMC software with GST built in

Operato Field Service is field service management software for Indian service businesses — AC and appliance service, equipment maintenance, installation and repair. Log service requests, dispatch technicians, run job cards, hold equipment histories, manage AMC contracts and preventive maintenance schedules, track spare parts and warranty claims, and raise GST invoices from the same system your books already run on.

Read the field service and AMC software guide →

Pricing

Operato Field Service pricing

Per business / year (by technicians)

Starter

₹36,000
/ year
Up to 5 technicians
+18% GST — ₹42,480 payable
  • Service requests & job cards
  • Technician dispatch
  • Equipment records
  • GST invoicing
  • Self-serve setup — email support
Book a demo
Most popular

Growth

₹96,000
/ year
Up to 15 technicians
+18% GST — ₹1,13,280 payable
  • Everything in Starter
  • AMC contracts & PM schedules
  • SLA rules & warranty claims
  • Spare parts catalogue
  • Technician mobile app (Android)
  • Priority support
Book a demo

Business

₹1,44,000
/ year
Up to 25 technicians
+18% GST — ₹1,69,920 payable
  • Everything in Growth
  • Service zones & on-call calendar
  • Workshop jobs
  • Rate cards & quotations
  • Technician tracking
  • Customer self-service portal
  • Full reporting
Book a demo

Enterprise

Custom
Talk to us for a quote
  • Everything in Business
  • 25+ technicians — priced per technician
  • Maps integration
  • WhatsApp & SMS notifications
  • Custom integrations
  • Dedicated onboarding & training
  • Priority SLA support
Talk to us

Billed annually per business, banded by the number of technicians — not per head, so adding a technician in a busy month costs nothing. Prices exclude 18% GST. Onboarding, data migration and training are quoted separately.

Get a callback

Book a free Field Service demo

Leave your details and our team will call you back to set up a free, no-obligation walkthrough of Operato Field Service — tailored to how your business runs.

  • A 30-minute call on how your calls, AMC register and technicians run today
  • Job card stages, checklists, AMC templates and GST set up to match
  • Customers, equipment and live AMCs moved from Excel (quoted separately)

Prefer email? Write to hello@operatocorp.com

FAQ

Questions, answered

Pulse is the dispatcher’s screen: waiting requests with their SLA time left on one side, technicians with their load and next free time on the other, and a map of sites in between. Skill comes first — a technician without the skill for the job is not suggested. The rest are ranked on estimated travel time, when they are next free, their current load, whether they can make the SLA, and whether they have worked on that machine before, and Pulse shows the reasons behind each rank. You make the call and assign in one click, or pick a start time if the customer asked for one. It works the other way too: pick a technician and Pulse lists the open work they are best placed to take.
Yes. Your customers get an app under your own branding — your logo, your name — where they raise a request, follow its status and see the equipment you look after for them. It installs from the web, so there is no app store download. The customer self-service portal is included on the Business plan.
Yes. AMC contracts carry their own scheduled visits, and preventive-maintenance schedules generate the jobs automatically, so a contract visit is never missed because nobody remembered it. AMC contracts are included from the Growth plan.
Yes — an Android app, included from the Growth plan. Each phone is linked to your company with an activation code; technicians see their day, record the work, readings, photos and payments on site. Jobs already loaded remain usable without signal: status changes, existing checklist answers, parts, photos, payments and customer sign-off wait on the phone and sync when the connection returns. Location is recorded only when a technician starts or finishes a visit or opens directions — never in the background.
Not on the Starter, Growth or Business plans. They are billed per business and banded by technician count, so taking on an extra hand in a busy month does not change your bill. Only Enterprise, for teams beyond the Business band, is priced per technician.
Yes. Workshop jobs cover units brought in for repair alongside field visits, on the same equipment history, parts and invoicing. Workshop jobs are included on the Business plan.
Yes. Data migration is available as a quoted service: we bring across your customers, equipment and live AMC contracts and check them with you before go-live, then train the office and the technicians.

New to field service software? Read the field service and AMC software guide.

Ready to see Operato Field Service on one of your own jobs?

Book a demo