Operato Field Service

Field service management software that closes the loop for Indian service businesses

Run breakdown tickets, technician dispatch, AMCs, digital job cards, spares and GST billing in one system — instead of WhatsApp, a diary and Excel.

See a service job live View plans
✓ GST-compliant✓ Android technician app — recorded work syncs when signal returns✓ No per-technician charge up to 25 technicians✓ Starts at ₹36,000/year✓ Live with Sri Bheema Aircons
Built in Chennai Service requests / Live dispatch / AMC / Job cards / Spares / GST AC · Appliances · Lifts · Equipment
Operato Field Service / Pulse
Pulse control tower on a healthy day: KPI strip (10 open, 3 unassigned, 0 under an hour to SLA, 0 breached, 3 free, 2 travelling, 3 on site), demand queue of three waiting requests with SLA time left, Delhi NCR map with live technician and site pins, and technician availability cards with jobs, free time and battery
Real product screen · demo data

Operational reality

Today a job lives in four places.

The call comes in on the phone, the update goes on WhatsApp, the visit goes in a diary and the AMC sits in Excel. Each one works; together they lose the job. Field service management software replaces the four with one job record.

One record · Request → Dispatch → Job card → GST invoice

AC & RefrigerationHome AppliancesIndustrial EquipmentLifts, Pumps & GensetsIT & Security SystemsFacilities & AMC Contractors
Team group chatNo owner, no status
AMC_register_FINAL(3).xlsxVisits nobody is reminded of
Service diaryParts never billed

A service job, end to end

Job SR-2048

One job, four handoffs, zero re-entry.

SR-2048 enters once. Everyone works from the same record.

  1. The call becomes a service request

    Logged once as SR-2048 — customer, site, equipment and complaint on one record, with the unit’s service history attached. On the Business plan, customers can raise it themselves from your branded app.

  2. Pulse picks the right technician

    Pulse shows what is waiting, who is free and what is about to slip. Only technicians with the skill are suggested, ranked on travel time, free time, load and SLA — with the reasons shown. Assign in one click.

  3. The digital job card closes the visit

    The technician arrives with the equipment history, then records the checklist, readings, parts used, before-and-after photos and the customer’s sign-off on the Android technician app.

  4. The same record becomes the invoice

    A GST-compliant invoice — parts, labour, HSN/SAC and the CGST/SGST split — raised from the job and posted into the double-entry ledger. Nothing is typed twice.

See all Field Service modules →

Request
Service request SR-2048 for Karol Bagh Retail: billed, Carrier PKG-11TR packaged unit, technician Suresh Yadav, drain-pump breakdown, SLA responded, a Collect ₹5,546 button for the linked job, its quotation, the machine’s previous visit and the activity timeline
Demo data
Dispatch
Pulse with a waiting emergency request at Nehru Place selected (2h 57m left to SLA): map with technician positions and a straight-line route, and ranked best-fit technicians — top pick Suresh Yadav, score 100, 8 min away, free now, VRF skill, makes the SLA — each with an Assign button
Demo data
Job card
Job card for SR-2048 at Karol Bagh Retail, technician Suresh Yadav, stage tracker at Billed, Checklist tab: breakdown-diagnosis checklist 9 of 9 answered with suction and discharge pressure, compressor current and supply-air readings inside their limits, four inspection checks done and a remark
Demo data
GST invoice
Posted GST tax invoice SAL-20261004-0001 raised from the SR-2048 job: company GSTIN, bill-to customer, drain pump part (HSN 8415), packaged-unit labour and visit charge (SAC 9987), 18% GST split into CGST and SGST, grand total ₹5,546
Demo data

AMC software

Which AMC visit is due?

AMC work without the spreadsheet chase — the system remembers every visit, even when the person who sold the AMC has moved on.

AMC contracts carry their own scheduled visits, and preventive-maintenance schedules create the jobs: contract equipment planned visit job card. AMC contracts are included from the Growth plan.

AMC contract AMC-2026-014 (comprehensive, quarterly) Visits tab: 4 scheduled preventive visits — one completed, one overdue with the service desk, two upcoming — with mark-done and skip actions
An AMC contract and the preventive visits it generated. Demo data

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What the system covers

Everything you need to run field service in India

Log the call once as a service request against the customer, site and equipment — complaint management without a WhatsApp trail. Rate cards and quotations convert into jobs, and SLA rules flag a job before it breaches.

Skills, service zones, an on-call calendar and technician tracking feed Pulse, one screen that ranks who should take each job — skill first, then travel time, free time, load and SLA — with the reasons shown. On the Android technician app (from the Growth plan, each phone linked to your company with an activation code), technicians open directions, follow stages, checklists and inspection templates, record parts and before-and-after photos, and take the customer’s sign-off. Location is recorded only when a visit starts or finishes, or directions are opened — never in the background. Jobs already loaded remain usable without signal; status changes, existing checklist answers, parts, photos, payments and sign-off sync when the connection returns.

Annual maintenance contracts carry their own scheduled visits, and preventive-maintenance schedules generate their own jobs. Every unit keeps its service history — installation, movements, past faults and parts fitted — so the technician arrives knowing what happened last time.

A spare parts catalogue with real stock behind it, parts consumed recorded against the job card, part warranty tracking, and warranty claims and policies held in the system. The completed job becomes a GST-compliant invoice posted into the double-entry ledger — no exporting to a separate accounting tool — and reporting runs on the same records.

AMC software, job card software or field service — it’s the same operation

Most Indian service businesses do not call it field service management. An air-conditioning firm searches for AMC software, a generator or lift company wants job card software, an appliance brand asks for a service CRM, and a facilities contractor calls it complaint management. They all describe the same operation: a customer reports a problem or a contract falls due, someone is sent, work is recorded against the equipment, parts are consumed and an invoice follows. Operato Field Service covers that whole line — service requests, dispatch, job cards, AMC contracts and preventive maintenance, equipment histories, spare parts and warranty, quotations and GST invoicing — as one system rather than a WhatsApp group, a diary and a separate billing tool you reconcile at month end.

Operato Field Service is built in Chennai and runs in the cloud, so a service team anywhere in India can use it, with GST invoicing built in. Chennai service businesses can have discovery, setup and training in person, alongside the office and the technicians; teams elsewhere in India are onboarded remotely.

Customers

Already running real operations

Operato Field Service is live with service businesses today — their customers raise and track requests, and their technicians close jobs on it.

Sri Bheema Aircons

Operato Field Service

An air-conditioning service business running field service on Operatocorp — their customers raise and track service requests and manage their equipment.

All Operato customers →

Simple pricing that makes sense for Indian service teams

Plans start from ₹36,000 / year per business, plus GST. Starter covers up to 5 technicians, Growth up to 15 and adds AMC contracts and the Android technician app, Business up to 25 with the customer portal — no per-technician charge until Enterprise.

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Field Service Software in India – Common Questions

It manages work that happens at the customer's site rather than at your counter: logging the service request, assigning a technician, recording what was done on a job card, tracking the equipment and parts, and invoicing the visit. Operato connects all of that to GST invoicing and your ledger.
AMC management is part of it. Operato holds the contract, its scheduled visits and its preventive-maintenance jobs, so a contract visit is generated by the system rather than remembered by a person — which is the failure everyone with a paper AMC register recognises. AMC contracts are included from the Growth plan.
Yes — a parts catalogue with stock behind it, parts consumed recorded against the job card, part warranty tracking, and warranty claims and policies held in the system.
Yes. Quotations and invoices are raised as GST-compliant documents from the job itself, and they post into the double-entry ledger underneath — so your GST figures come from the same books as the rest of the business, not from a separate billing tool.
Yes — an Android app, included from the Growth plan. Technicians see their day and record work, readings, photos and payments on site. Jobs already loaded remain usable without signal: status changes, existing checklist answers, parts, photos, payments and customer sign-off wait on the phone and sync when the connection returns.

Next action

Bring one breakdown call.

And one AMC. We’ll run both through Operato — book a free 30-minute demo. We’ll walk through your exact workflow, AMC setup, job card process and GST configuration.

See a service
job live

From your Excel sheets to the first real job

  1. Discovery call A 30-minute call on how your calls, AMC register and technicians run today — and which plan fits.
  2. Tailored setup Job card stages, checklists, AMC templates, service zones and GST configured to match how you work.
  3. Data migration Customers, equipment and live AMC contracts imported from your Excel sheets, then checked with you.
  4. Training & go-live Technicians on the Android app, the office on dispatch and invoicing — then the first real jobs, with us on hand.